All orders are carefully packed to reduce the risk of damage during shipment. However, sometimes accidents do happen. If your order is damaged upon receipt, please take photos of the product and packaging and email them to us within 24 hours of receipt so that we can raise an insurance claim with Canada Post. Providing the damage has been caused during transit, we will issue you either a full refund or a replacement product free of charge. Please note refunds or replacements will not be issued due to damage caused by the customer.
It is the customers responsibility to notify Ta Muchly of any damage within 24 hours of receipt in order to qualify for a refund/replacement.
Please be aware that it is normal for paper flowers to get lightly squashed during shipping, however these should easily bounce back to life with a little shake and adjustment - the same way as you would with fresh flowers.
Please note we do not generally accept returns if you simply change your mind, unless agreed via email at firstname.lastname@example.org.
Ta Muchly are not responsible for delays in shipping beyond our control after posting. Please see the Shipping page for more details. If your order still hasn't arrived after 2-3 weeks, please contact us at email@example.com so we can check into this for you.